The call you couldn't take
TODAY It rings out while you're mid-repair. No voicemail. Job gone.
WITH MOTE OPS The caller instantly gets a text: sorry we missed you, what do you need? The job books by text while you finish the repair.
FOR PLUMBERS, HVAC, AND ELECTRICAL SHOPS
You're under a sink and the phone is ringing. That ring was a $400 job.
About a quarter of calls to small service shops go unanswered, and three out of four of those callers never leave a voicemail. They just call the next name in the search results. Here is what AI already does about that for shops like yours, with sources you can check.
YOUR WEEK, REPLAYED
Three moments every service shop knows.
The estimate from last week
TODAY You meant to follow up. It's Thursday. The customer went with someone who called back.
WITH MOTE OPS Every quote that goes quiet gets a polite nudge on day three, drafted and waiting for your approval.
The after-hours emergency
TODAY The answering machine takes it. Maybe they call back Monday. Maybe not.
WITH MOTE OPS A phone agent answers, asks the right intake questions, and books the visit into your calendar.
WHAT'S ALREADY WORKING IN YOUR TRADE
Real tools, running in shops like yours today.
WHAT'S POSSIBLE Examples of what current tools do in your trade, not Mote Ops client results. The numbers come from the linked vendors and surveys.
- Missed-call textback
The moment a call rings out, the caller gets a text and the booking starts. Industry call data puts unanswered calls at about 27% for small service shops; one HVAC shop reported over $17,000 recovered in its first month after adding answer-and-text-back.
- A phone that answers itself, nights and weekends
An answering agent handles service-area and pricing questions and books jobs straight into your scheduling software. Housecall Pro now ships this built in; Avoca builds it specifically for heating, cooling, plumbing, and electrical shops.
- Follow-up on unsold estimates
ServiceTitan tracks every estimate sitting in unsold status and triggers a follow-up sequence after a delay you set. No one in the office has to keep the list.
- Seasonal maintenance reminders
Past customers get a tune-up reminder timed to their equipment and the season. Vendors report booking rates of 28 to 34%, roughly six times cold marketing, because the message lands on people who already know you.
- Review requests and drafted replies
After each job the customer gets a review request, and incoming reviews get a drafted reply for you to approve. Trades companies at 4.5+ stars get about 70% more clicks in local search.
Check it yourself: missed-call data · $17k case · ServiceTitan · Housecall Pro
TRY THE CONTROL YOU'D KEEP
A missed call just came in. Here's the draft.
DRAFTED TEXT · WAITING FOR YOUR OKNOTHING SENDS ITSELF
"Hi, this is Reyes Plumbing. Sorry we missed your call! What's going on, and what's your address? I have tomorrow between 8 and 10am open if it can wait until then."
Fictional customer, sample draft, nothing connects to a real phone. This is the pattern: the system does the writing and the waiting, you do the deciding.
WHERE I'D START WITH YOUR SHOP
One build first, proven before it grows.
Missed-call textback on your existing number.
It attacks the most expensive leak first, works with the phone and calendar you already have, and shows up in booked jobs within weeks. When the evidence says it earned it, estimate follow-up is usually next. If your real bottleneck is something else, that's what the first conversation is for.
THIRTY MINUTES, ONE PROBLEM, NO CHARGE
Bring me the call your shop missed this week.
If I'm not the right person to help, I'll tell you. If AI isn't the right answer, I'll tell you that too.